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Terms of service

www.natvd.com -Terms Of Use Agreement


1. Introduction

Welcome to Natural Vitamin Direct Inc. This Terms of Use Agreement sets forth the Agreement between Natural Vitamin Direct Inc. ("Natural Vitamin Direct Inc." or "we") and each user ("you" or "user") governing the use by you of this site. Please read this Agreement carefully before using this site. By using this site, you signify your assent to this Terms of Use Agreement. If you do not agree to the terms and conditions contained in this Terms of Use Agreement, you may not access or otherwise use this site. This Agreement does not apply to any transaction or relationship between the parties that is not related to the use of this website and/or the purchase and sale of merchandise through this website.

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2. Not Healthcare Advice

The products, information, services and other content provided on and through this site, including without limitation any products, information, services and other content provided on any Linked Site, are provided for informational purposes only to facilitate discussions with your physician or other healthcare professional (collectively, "Healthcare Professional") regarding treatment options. Unless otherwise indicated, research, ailment and product information have not been evaluated by the US Food and Drug Administration (FDA) or Health Canada.

The information provided on this site and Linked Sites, including without limitation information relating to medical and health conditions, products and treatments, is often provided in summary or aggregate form. It is not intended as a substitute for advice from your Healthcare Professional, or any information contained on or in any product label or packaging.

You should not use the information or services on this site for diagnosis or treatment of any health issue or for prescription of any medication or other treatment. You should always speak with your Healthcare Professional, and carefully read all information provided by the manufacturer of a product and on or in any product label or packaging, before using any medication or nutritional, herbal or homeopathic product, before starting any diet or exercise program or before adopting any treatment for a health problem. Each person is different, and the way you react to a particular product may be significantly different from the way other people react to such product. You should also consult your physician or healthcare professional regarding any interactions between any medication you are currently taking and nutritional supplements.

Natural Vitamin Direct Inc. is not responsible for any product or service sold on or through this site or any claims of quality or performance made on or through this site, including any claims of quality or performance made on or through any site to which this site links (each a "Linked Site"). You are advised that other sites on the Internet, including without limitation Linked Sites, might contain material or information that some people may find offensive or inappropriate; or that is inaccurate, untrue, misleading or deceptive; or that is defamatory, libelous, infringing of others' rights or otherwise unlawful. Natural Vitamin Direct Inc. expressly disclaims any responsibility for the content, legality, decency or accuracy of any information, and for any products and services, that appear on any Linked Site.

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3. Copyright and Trademarks

All website design, text, graphics, sound, software and other content, and the selection and arrangement thereof, are the property of Natural Vitamin Direct Inc. or its licensors, and are protected by Canada and international copyright law. All rights to such materials are reserved to their respective copyright owners. Permission is granted to electronically copy and to print in hard copy portions of this website for the sole purpose of placing an order with Natural Vitamin Direct Inc. or using this website as a shopping cart.

Any other use of materials on this site, including without limitation reproduction for purposes other than noted above, modification, distribution, replication, commercial or other exploitation, or creation of derivative works, without the prior written permission of Natural Vitamin Direct Inc., is strictly prohibited.

Natural Vitamin Direct Inc., and all logos, page headers, custom graphics and icons are service marks and/or trademarks of Natural Vitamin Direct Inc. or its licensors or affiliates. All other trademarks, service marks, product names and company names or logos that appear on this site are the property of their respective owners.

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4. No Warranty - Disclaimer

Natural Vitamin Direct Inc. is providing this site and its contents on an "as is" basis. Natural Vitamin Direct Inc. and its officers, directors, employees, agents, licensors, suppliers, content providers and the like (together, "affiliates") make no representations or warranties of any kind, express or implied, with respect to this site or its contents, including without limitation the products, information or services offered or sold on or through this site or any Linked Site and the uninterrupted and error-free use of this site. Natural Vitamin Direct Inc. and its affiliates expressly disclaim all such representations and warranties, including without limitation all warranties of merchantability, accuracy, timeliness, completeness, fitness for a particular purpose and non-infringement. Natural Vitamin Direct Inc. and its affiliates do not warrant that the site or files available on the site will be free from corrupted data, computer viruses or similar destructive or contaminating code. No oral or written statements by Natural Vitamin Direct Inc. or its affiliates will create any warranty not expressly set forth herein. Your use of this site and any Linked Site is at your sole risk.

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5. Order Acceptance

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. For your convenience, you will not be charged until your payment method is authorized, the order information is verified for accuracy and your order is shipped.

Some situations that may result in your order being canceled include limitations on quantities available for purchase; inaccuracies or errors in product or pricing information; product or ingredient restrictions mandated by local, state, national or international regulations; or problems identified by our credit and fraud avoidance group. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.

If your order is canceled after your credit card or paypal account has been charged, we will issue a credit to your credit card/paypal account in the amount of the charge.

Natural Vitamin Direct Inc. strictly follows all national and international regulations regarding the sale, purchase and shipment of any product or product ingredient that is considered restricted or prohibited by any law within Canada or abroad.

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6. Order Returns

Whether you buy from our website, catalog or stores, you may return any unopened product with accompanying receipt within 30 days of purchase and receive a full refund by mailing to : Natural Vitamin Direct Inc., ATTN: Returns, 106-2999 Underhill Ave. Burnaby, BC, V5A 3C2, Canada.

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7. Prices & Currency

The prices displayed on this Site are quoted in Canadian dollars and are valid and effective only within Canada, and such prices do not include shipping and handling or sales taxes, if applicable, which will be added to your total invoice price. You are responsible for the payment of any shipping and handling charges and state and local sales or use taxes that may apply to your order. International shipment rates vary based on total package weight and final destination. All pricing does not include duties, insurance costs, tariffs, or value-added taxes. If assessed, these charges are the responsibility of the package recipient, who will be billed for them by the local Customs office.

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8. Pricing or Typographical Errors

We work hard to provide accurate product and pricing information. However, pricing or typographical errors may occur. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Natural Vitamin Direct Inc. shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. If an item is incorrectly priced, we will either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.

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9. Coupon Policy

If using a coupon code, it must be entered during checkout in the designated Coupon Code field to redeem the respective offer. Coupons may not be combined with other coupons or promotional offers, are limited to one per transaction, and may not be redeemed for cash, credit or refund. Provincial Law may require the Natural Vitamin Direct Inc. to charge the applicable tax on the full value of the purchase before the reduction in coupon value. Unauthorized reproduction of any coupon is unlawful. We reserve the right to limit quantities. See other restrictions in the terms of each offer.

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10. Quantity Limits and Items for Resale

Natural Vitamin Direct Inc. reserves the right to limit the quantity of items purchased per person, per household or per order. These restrictions may be applicable to orders placed by the same account, the same credit card, and also to orders that use the same billing and/or shipping address. We will provide notification to the customer e-mail and/or billing address provided should such limits be applied. Natural Vitamin Direct Inc. also reserves the right to prohibit sales to dealers.

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11. Limitation of Liability

NATURAL VITAMIN DIRECT INC. AND ITS AFFILIATES SHALL NOT UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING OUT OF, IN CONNECTION WITH OR RELATING TO THE USE OF OR INABILITY TO USE THIS SITE, INCLUDING WITHOUT LIMITATION ANY LIABILITY (I) AS A PUBLISHER OF INFORMATION, (II) AS A RESELLER OF ANY PRODUCTS OR SERVICES, (III) FOR ANY DEFECTIVE PRODUCTS, (IV) FOR ANY INCORRECT OR INACCURATE INFORMATION, (V) FOR ANY UNAUTHORIZED ACCESS TO OR DISCLOSURE OF YOUR TRANSMISSIONS OR DATA, (VI) FOR STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SITE, OR (VII) FOR ANY OTHER MATTER RELATING TO THIS SITE OR ANY LINKED SITE. THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, LOSS OF GOOD WILL, LOSS OF USE, LOSS OF DATA, COST OF PROCURING SUBSTITUTE GOODS, SERVICES OR INFORMATION, LITIGATION OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING WITHOUT LIMITATION NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE, EVEN IF THE USER ADVISES OF THE POSSIBILITY OF SUCH DAMAGES. THE LIMITATIONS OF LIABILITY SET FORTH HEREIN ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN Natural Vitamin Direct Inc. AND THE USER. THE PRODUCTS, INFORMATION AND SERVICES OFFERED ON AND THROUGH THIS SITE WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS. BECAUSE THE LAWS OF SOME STATES MAY NOT ALLOW FOR THE EXCLUSION OF CERTAIN DAMAGES, IN SUCH STATES LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

Notwithstanding the foregoing, the sole and entire maximum liability of Natural Vitamin Direct Inc. and its affiliates for any reason, and your sole and exclusive remedy for any cause or claim whatsoever, shall be limited to the amount paid by you for any product, information or service purchased by you from Natural Vitamin Direct Inc. on this site.

You agree to indemnify, defend and hold harmless Natural Vitamin Direct Inc. and its affiliates against all claims, demands, causes of action, losses, expenses, damages and costs, including without limitation any reasonable attorneys' fees, resulting or arising from or relating to your use of or conduct on the site, any activity related to your account by you or any other person, any material that you submit to, post on or transmit through the site, your violation of these Terms of Use, your infringement or violation of any rights of another, or termination of your access to this site.

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12. Site Usage/Termination of Usage

You agree to maintain the security of your account on the site, including the security of your password and other confidential information relating to the use of the site and your account on the site. You agree to be responsible for all charges resulting from the use of your account on the site, including charges resulting from unauthorized use of your account prior to your taking steps to prevent such occurrence by changing your password and notifying Natural Vitamin Direct Inc..

You agree to use this site only for lawful purposes, and that you are responsible for your use of and communications on the site. You agree not to post on or transmit through this site any unlawful, infringing, threatening, harassing, defamatory, vulgar, obscene, profane, indecent, offensive, hateful or otherwise objectionable material of any kind, including without limitation any material that encourages criminal conduct or conduct that would give rise to civil liability, infringes others' intellectual property rights or otherwise violates any applicable local, state, national or international law. You agree not to use this site in any manner that interferes with its normal operation or with any other user's use and enjoyment of the site. (We do not allow offline mass-download programs such as ReGet, WebCopier, Teleport Pro, or any other automated download program. Such downloads costs us money (as we pay for traffic), slow down our servers, and deny other users to quickly find information they want.) You agree not to reproduce, modify, distribute, replicate, commercially exploit or create derivative works of any portion of the site or material thereon.

You further agree that you will not access our website by any means except through the interface provided by Natural Vitamin Direct Inc. for access to the site. You agree that you will not access this site from any territory where its contents are illegal, and that you, and not Natural Vitamin Direct Inc. and its affiliates, are responsible for compliance with applicable local laws.

These terms are effective unless and until terminated by either you or Natural Vitamin Direct Inc.. You may terminate this Agreement at any time, provided that you discontinue any further use of this Site. Natural Vitamin Direct Inc. also may terminate or suspend this Agreement, at any time, without notice, and accordingly deny you access to the site, if in Natural Vitamin Direct Inc.'s sole discretion you fail to comply with any term or provision of this Agreement or your use is harmful to the interests of another user or Natural Vitamin Direct Inc. or its affiliates. Upon any termination of the Agreement by either you or us, you must promptly destroy all materials downloaded or otherwise obtained from this site, as well as all copies of such materials, whether made under the terms of use or otherwise.

You agree that Natural Vitamin Direct Inc. may terminate or suspend your access to all or part of this site, without notice, for any conduct that Natural Vitamin Direct Inc., in its sole discretion, believes is in violation of these Terms of Use or any applicable law or is harmful to the interests of another user, Natural Vitamin Direct Inc. or its affiliates.

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13. Applicable Law; Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of the Province of British Columbia without regard to choice of law rules. Each user agrees to submit to personal jurisdiction in the Province of British Columbia and further agrees that any cause of action arising from or relating to the use of this site or this Agreement shall be brought exclusively in the state and/or federal courts of the Province Of British Columbia or the City Of Burnaby.

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14. Severability; Interpretation

If any provision of this Agreement shall be deemed unlawful, void, or for any reason unenforceable by a court of competent jurisdiction, the validity and enforceability of any remaining provisions shall not be affected. When used in this Agreement, the term "including" shall be deemed to be followed by the words "without limitation."

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15. Entire Agreement

This Agreement constitutes the entire and only Agreement between Natural Vitamin Direct Inc. and each user of this site with respect to the subject matter of this Agreement and supercedes any and all prior or contemporaneous Agreements, representations, warranties and understandings, written or oral, with respect to the subject matter of this Agreement. You agree to review this Agreement prior to your use of this site and your use of this site shall be deemed acceptance of and assent to this Agreement by you.

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16. Changes to Terms of Use Agreement

This information was last updated on June 11, 2007. Natural Vitamin Direct Inc. may, in its sole discretion, amend this Terms of Use Agreement from time to time. Please check this Agreement area periodically for changes. Use of this website after any modification implies that you consent to this Agreement as modified.

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17. Miscellaneous

The failure of Natural Vitamin Direct Inc. or its affiliates to insist upon strict adherence to any term of this Agreement shall not constitute a waiver of such term and shall not be considered a waiver or limit that party's right thereafter to insist upon strict adherence to that term or any other term of this Agreement. You agree that regardless of any statute or law to the contrary, any claim of cause of action arising from or relating to use of this site or this Agreement must be filed within one (1) year after such claim or cause of action arose, or will be forever barred. The "No Warranty - Disclaimer" and "Limitation of Liability" provisions of this Agreement are for the benefit of Natural Vitamin Direct Inc. and its affiliates as defined herein, and each of these individuals or entities shall have the right to assert and enforce these provisions directly against you on its own behalf.

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