Orders are shipped via Canada Post Expedited Parcel unless another method or service is specifically requested by the customer. The estimated delivery time for Expedited Parcel is within approximately 2 business days locally, 4 to 6 business days regionally and 5 - 10 business days nationally between major Canadian centres.
For domestic orders over $60, shipping is free within Canada. May not apply to special promotions or clearance items.
For domestic orders under $60 & under 3 kg (excluding taxes), a flat shipping and handling fee of $10.50 will be applied (HST included).
For domestic orders under $60 & over 3 kg, a flat shipping fee of $15 (HST included) will be applied.
US and International sales
For US orders over $120, shipping is free within continental United States. May not apply to special promotions or clearance items. Orders under $120 shipped to the United States will be charged a shipping and handling rate dependent upon order weight.
Orders are shipped to the United States via either Small Packet USA/FEDEX (for orders under 1KG) or Canada Post Expedited Parcel (for orders over 2KG) unless another method is specifically requested by the customer. The estimated delivery time is 6 to 12 business days depending on the destination.
Orders are shipped Internationally via Canada Post Small Packet Air service unless another method is specifically requested by the customer. The estimated delivery time is 7 to 14 business days depending on the destination. Customers can also choose Canada Post Ground shipping which the estimated delivery time is 8 to 12 weeks depending on the destination. Both Canada Post Small Packet Air Service and Ground Shipping Service do not offer parcel tracking. For parcel tracking service a customer can request Xpresspost Service for an additional fee.
DURING THE HOLIDAY SEASON, ORDERS MAY BE DELAYED BEYOND SHIPPING TIMES SPECIFIED ABOVE.
Shipping charges for international orders do not include brokerage, additional import duties or custom clearance fees that are imposed at the destination country. These are the responsibility of the customer.
Prices, Currency & Customs
The prices displayed on this Site are quoted in Canadian dollars and such prices do not include shipping or sales taxes, if applicable, which will be added to your total invoice price. You are responsible for the payment of any shipping and handling charges and local sales taxes that may apply to your order. International shipment rates vary based on total package weight and final destination. All pricing does not include duties, insurance costs, tariffs, or value-added taxes. If assessed, these charges are the responsibility of the package recipient, who will be billed for them by the local Customs office. It is the responsibility of the customer to be aware of the Customs policies of the receiving country, as well as what items may be prohibited from import. We do everything possible to ensure smooth Customs processing however we are not responsible if Customs of the receiving country rejects or confiscates a parcel.
Please be advised that parcels shipping via DHL cannot exceed 12 bottles to Taiwan and 8 bottles to Korea due to custom policies. Orders greater than the restricted quantity will be shipped in separate boxes to avoid duty fees and a customer care representatives will give notification regarding the adjusted shipping and handling fees which the customer will be responsible for.
Natural Vitamin Direct 30 Day Return Policy
We are dedicated to offering you first-class service. If you are not satisfied with your purchase; whether your order or a product has been delivered damaged, is incorrect or simply unsatisfactory, please call +1(604)422-8092 or email us to arrange for refund, exchange or credit within 30 days of invoice date.
Our customer service will provide you with further instructions.
If you are required to return products to us, and the return is the result of our error, the cost of the return shipping will be added to your refund. If your return is not the result of our error, the shipping costs associated with your return will be deducted from the amount of the refund or credit.
Once your return has been received and approved, we will issue the appropriate refund within 7 days.
Email us or call us +1(604) 422-8092 from 09:00~16:30 PST if you have any questions.
Last Updated ( Monday, 03 February 2014 )